Shipping Policy

At PlayVape, we strive to provide our customers with fast and reliable shipping services. Whether you’re ordering premium disposable vapes for personal use or placing a bulk order for your business, we ensure that your products are delivered promptly and safely to locations across Europe.

Please read our Shipping Policy to learn more about shipping details, delivery times, and our shipping services.

1. Shipping Locations

We are proud to offer shipping to the following European countries:

  • Germany
  • Netherlands
  • Belgium
  • Spain
  • France
  • Portugal
  • Poland
  • Italy
  • Sweden
  • Norway
  • Switzerland

If your country is not listed, please feel free to contact our customer service team, and we’ll do our best to assist you.

2. Shipping Methods

We offer a variety of shipping methods to suit your needs. Depending on your location and order size, the available shipping options will be displayed at checkout. We work with trusted logistics partners to ensure that your products arrive on time and in perfect condition.

  • Standard Shipping: Reliable and cost-effective shipping option for all orders.
  • Express Shipping: Faster delivery for urgent orders. Available in select locations for an additional fee.
  • Bulk Orders: If you’re placing a large order for wholesale, we can provide customized shipping solutions tailored to your business needs.

3. Shipping Costs

The shipping cost for your order will depend on your location and the size of the order. At PlayVape, we strive to keep shipping fees as low as possible, and we offer free shipping on orders over a specific amount in certain regions. Shipping fees will be calculated and displayed at checkout before you complete your purchase.

4. Order Processing & Delivery Times

  • Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
  • Delivery Time: Once processed, delivery times vary based on your location and the chosen shipping method:
    • Standard Shipping: Generally takes 10-15 business days.
    • Express Shipping: Usually takes 10-15 business days.

Please note that delivery times may vary during peak seasons, public holidays, or due to unforeseen circumstances like weather delays.

5. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email to track the status of your shipment. You can use this tracking number to follow your order’s journey and receive real-time updates on delivery progress.

If you do not receive your tracking information or experience any issues with your shipment, please contact our customer support team for assistance.

6. Shipping to Europe with Fast, Reliable Service

At PlayVape, we work with trusted and reliable carriers to ensure that all orders are delivered on time. We take great care in packaging your order securely, ensuring that your disposable vapes arrive in perfect condition. Whether you’re ordering from Germany, France, Italy, or any other European country, you can count on us for fast and hassle-free delivery.

7. International Shipping

Currently, PlayVape only ships within Europe. If you’re looking to place an order from outside Europe, please contact our customer service team to discuss possible options.

8. Order Issues or Shipping Delays

In the rare event that your order is delayed or there is an issue with your shipment, please contact us immediately. We will investigate the situation and work with our delivery partners to resolve any issues as quickly as possible.

9. Customs & Import Duties

For customers outside the European Union (EU), please be aware that import duties, taxes, and customs charges may apply based on your country’s regulations. These additional fees are the responsibility of the customer and are not included in the shipping charges displayed at checkout.

Please check with your local customs office for information regarding potential import duties and taxes.

10. Contact Us for Shipping Inquiries

If you have any questions about our Shipping Policy, need assistance with tracking your order, or have any special shipping requests, please don’t hesitate to contact our friendly customer service team. We are here to ensure that your shopping experience with PlayVape is smooth and hassle-free.

Why Shop at PlayVape?

  • Premium Disposable Vapes: Offering a wide selection of top brands like Bang, RandM Tornado, Elf Box, Vapsolo, FIZZY, and more.
  • Bulk Discounts: Exclusive discounts for bulk orders, making it easier for businesses to stock up on disposable vapes at unbeatable prices.
  • Fast Delivery: Reliable, fast, and secure shipping options available across Europe, including Germany, France, Italy, Spain, and more.
  • Secure Payment: We offer multiple payment options, including PayPal, credit card, and popular European methods such as iDEAL and Bancontact.